Política de envío
We are committed to ensuring your order is delivered promptly and securely. Please review our shipping policy below for details regarding processing times, delivery options, and what to expect when placing an order.
Dispatch Times
Most Vusi Studios orders are dispatched in an average of 2-5 business days. During high-volume periods, dispatch may take 3-4 weeks. These are estimates rather than guaranteed dispatch dates. Business days exclude weekends and applicable holidays.
Product-specific Lead Times
Every product page contains a Shipping Policy section showing the current lead time for that product. The product-page lead time is the most specific estimate and takes priority over the general average in this policy. Customers should review that section before ordering because lead times can change with demand, production, inventory, and fulfillment volume.
Delivery After Dispatch
Dispatch time is separate from carrier delivery time. Available delivery services and estimates are shown at checkout, in the shipping confirmation, or through the carrier's tracking information. Carrier estimates are not guaranteed by Vusi Studios. Carrier volume, weather, customs, border processing, remote-area service, incorrect addresses, and other events outside Vusi Studios' control may extend delivery.
Tracking
When tracking is available for an order, the tracking details can be used after dispatch to follow carrier progress. A label may be created before the carrier records its first scan.
Product and Destination Availability
Product availability and destination restrictions are shown on the relevant product page
or at checkout. Availability can vary by product, country, carrier, local law, sanctions, and import restrictions. Taxes, duties, and import charges are handled according to the terms displayed at checkout for the destination. Customers are responsible for confirming that a product can be lawfully imported and used in their location.
Address Changes
Address changes are not guaranteed after an order is placed. Contact support@vusistudios.com as soon as possible with the order number. Once an order is processed or dispatched, Vusi Studios may be unable to edit or reroute it.
Delays
Dispatch and delivery estimates may be exceeded during high-volume periods or because of circumstances outside Vusi Studios' control. Customers can check available order and tracking information or contact support@vusistudios.com for the latest available status.
Lost, damaged, or marked-delivered packages
Contact support@vusistudios.com with the order number and relevant carrier information. The available resolution depends on the order, supporting evidence, carrier review, and applicable law.
Contact
Vusi Studios Inc.
Ottawa, Ontario, Canada
support@vusistudios.com
This policy does not limit rights that cannot be excluded under applicable consumer law.